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Job Details
Job Type   : Full Time
Job Title   : Executive - Guest Relations
Job Code   : VR/GR/2018
Functional Area   : Guest Relations
Number of Position   : 3
Location   : Bangalore & Chennai
Job Summary   :

The job purpose of this role is to be responsible for guest relations management and ensure customer delight at the shopping centre.

Illustrative Responsibilities   :
  • Adhere to the helpdesk management SOPs
  • Responsible to manage the helpdesk
  • Greet the guest with friendly expression and assist them with need based information on brands/ stores/ promotions etc
  • Ensure the guest complaints and concerns are handled in an efficient and timely manner.
  • Seek feedback from the guest over their shopping centre experience and collate & share the same with the reporting manager
  • Coordinate and ensure high standards of safety and cleanliness is maintained with the objective of enhancing customer experience
  • Coordinate/ assist the marketing team in execution of the planned events/ promotions at the shopping centre
  • Updating daily / weekly reports on customer feedback, any key escalations
  • Maintain / update necessary report, spreadsheets
  • Ensure timely updation of the required skills.
Required Skills   :
  • Good Communication Skills.
  • Open to work in rotational shift, Weekends & Holidays
Required Qualification   :
  • 12th Pass/Graduate with at least 1/2 yrs of experience in customer support/guest services from hotel /retail industry.
Reporting to   : Team Leader - Guest Relations